GENERALLY
The company Piccolino has created the website www.mypiccolino.gr and wants to offer through its online store services, products, information, promotion of the company, our partners, our collaborations, etc.

Every visitor/user must read and comply with the stated terms of use of www.mypiccolino.gr.
By using www.mypiccolino.gr, you automatically accept the stated terms of use, as they apply each time. The company may change or modify the terms of use at any time, without prior notification or warning. The company has an obligation to immediately update the new and current terms of use.

The visitor/user can be informed about the terms of use and the latest changes with the date indicated on the website.
The www.mypiccolino.gr website and services are prohibited from being used by minors. Based on the law, it is addressed exclusively to adults.
www.mypiccolino.gr bears no responsibility if a minor uses the services or visits the website voluntarily, without parental consent.
If the use of any service/product of www.mypiccolino.gr is determined by more specific terms of use, these terms of use do not exclude from the present ones and are part of them. The more specific conditions prevail over the general ones and can be overruled where necessary.
If the company proceeds with the cancellation or cancellation of some terms of use, this does not mean the cancellation of the rest, as they are defined.
www.mypiccolino.gr is not responsible for any violation of the stated terms of use, if this is due to force majeure.
In order to use the online store www.mypiccolino.gr, visitors/users must accept the terms of use that govern its operation.

CONTENT www.mypiccolino.gr
No visitor/user may interfere, transform or modify the online store www.mypiccolino.gr

Regarding the content it contains, it consists of valid, up-to-date and legal information. www.mypiccolino.gr makes every effort so that the information and in general the contents available through www.mypiccolino.gr are governed by clarity, accuracy and completeness. The photos depicting the products are representative of the products unless the companies officially change them and can in no way act as binding. However, the company Piccolino does not bear any responsibility towards the visitors/users of the website www.mypiccolino.gr for any damages caused, because the content of the information was not modified.

www.mypiccolino.gr is only responsible for providing information exclusively for the product sectors it operates in and for all the services it covers. All the information of the products listed and displayed in the online store, have been collected by the companies producing the products and what is mentioned is provided by the legislation in force.

www.mypiccolino.gr is not responsible for any alterations to sealed products, packaging, etc., as well as for incomplete information that is not listed due to lack of information from third parties. Responsibilities lie with third parties and not with the company. If any of the above incidents are observed, you are obliged to contact and report it to the company.

www.mypiccolino.gr is not responsible for any legal or civil or criminal claims nor for any damage (positive, special or collateral, which indicatively and not restrictively, disjunctively or cumulatively consists of loss of profits, given lost profits, monetary satisfaction, etc.) from website visitors or third parties for a reason related to the operation or non-functioning or the use of the website or the inability to provide services or information available from it or services or information available through his.

OBLIGATIONS OF VISITORS/USERS
The visitor/user of the online store www.mypiccolino.gr has the obligation to comply with the terms of the website. Also, it must expressly refrain from any unfair, illegal and unethical transaction against the services and content of the website.

The distinctive title, mark, brand, images, graphics, distinguishing features, texts and everything else on the website www.mypiccolino.gr constitute the protected intellectual property of the Piccolino company.

Names, images, trademarks and other intellectual and industrial property rights of third parties displayed on the website www.mypiccolino.gr are subject to the protection of applicable legislation. It is prohibited for the visitor/user to reproduce, copy, disseminate, make available, transmit or in any way use them. Apart from those set out in the terms of this website.
Any act done in the context of harming www.mypiccolino.gr as well as third parties hosted on the website, is categorically prohibited by Greek legislation, the following:
• If a challenge is made through the use of the website and is intended to cause harm to any third party, specifically a minor, in any way.
• Intervening on the website with the aim of misleading third parties as to the origin of the website, with the aim of damaging the image and reputation of the Piccolino company, endangering the security of transactions, but also hindering access and browsing on e-shop.
• The dissemination of misleading information about products and services, as well as the publication of unsubstantiated and proven information, news, comments, etc. with the aim of damaging the public image of the company, misleading consumers and damaging the products and services of www. mypiccolino.gr.
• The promotion and installation of any kind of arbitrary or unauthorized advertising, unauthorized electronic messages, but also any other form of content promotion as well as the placement of messages for the purpose of advertising without the agreement and written approval of www.mypiccolino.gr.
• Placing/installing code and programs that are intended in any way to cause malfunctions, but also to prevent visitors/users from browsing www.mypiccolino.gr.
If the mentioned conditions are violated, the company Piccolino has every legal right to take action to safeguard and protect its interests. Violators will be liable to the company for the restoration of damages caused.

SECURITY & AVAILABILITY
www.mypiccolino.gr is the sole and exclusive owner of this website and online store. We exhaust every means of protecting www.mypiccolino.gr from malicious software. However, we cannot guarantee that no one will fall victim to electronic attacks. For this reason, every visitor/user should ensure the protection of the access device, before any interaction with www.mypiccolino.gr

For the security of your transactions we have implemented appropriate methods with valid encryption techniques to ensure the security of your transactions. Transaction security is based on the identification of the buyer and the confidentiality of all information. The payment process through the website is carried out exclusively in the secure environment through the Redirection solution, which uses SSL encryption with a 128-bit key size, for secure online commercial transactions. In this way, all of your personal information, including credit card number, card expiration date and other information, is encrypted so that it cannot be read or changed in transit over the Internet.

www.mypiccolino.gr exhausts every possible effort to continuously maintain the availability of the products. Despite this, www.mypiccolino.gr has the right to modify or even interrupt temporarily or permanently, all or part of it, with or without warning to visitors/users. Availability depends on communication channels, high number of visitors/users and other reasons.

Nevertheless, www.mypiccolino.gr is not responsible in cases where visitors/users cannot connect to the website.

www.mypiccolino.gr has a mechanism for canceling an order (in whole or in part) that has already been registered. For any cancellation of an order (in whole or in part) you should send an e-mail to [email protected] or contact us at 2810282354. This possibility is offered to you until the moment we inform you about the confirmation and production of the order your.
After this time point cancellation is not possible. Orders that remain pending due to incomplete communication, incorrect information or lack of availability after 5 (five) working days are automatically cancelled. Orders with a product whose discount exceeds 90% or has zero value are considered a system error and cancelled. Orders with a selected payment method of the bank deposit that remain unpaid for a period longer than 5 (five) working days are cancelled.

MY ACCOUNT
The company Piccolino enables all visitors to the website www.mypiccolino.gr to become users by creating their own account. By registering and creating a personal account we get immediate information about products, offers and new updates.

Users will be able to manage the information they have declared in their personal account.
The process of registering a new user at www.mypiccolino.gr requires the completion of registration and required electronic fields as a new user.

Each user is responsible for providing true and accurate information when registering and creating an account. In case it becomes apparent that the declared information is false, www.mypiccolino.gr has the right to cancel the registration.

When creating a personal account, the visitor/user is obliged to declare specific information. First, he must state his name, then his contact phone number and email address. The e-mail address entered by each new user must be complete, true and under their control.
A personal account on this website can be created by any natural person who has reached the age of 18 and has full legal capacity.

During account creation, each new user enters the password of their choice. The use/login of the personal account is done by entering the e-mail address and the password.

Any information entered by each user is strictly personal to each user and must not be shared with any third party.

Each user is solely and exclusively responsible for any action carried out using their email address and the password they have entered, while they are obliged to immediately report to www.mypiccolino.gr any unauthorized use that has not originated from the same. In any case, www.mypiccolino.gr is not responsible for any damage to the user.

Each user has the right to responsibly change the personal data of the page account. But also the deletion of each personal account from the website.
www.mypiccolino.gr, within the framework of the current legislation on personal data, is committed to safeguarding it based on the terms and policy of the online store.

NEWSLETTERS
The visitor/user, when creating an account, can accept the field for receiving newsletters from www.mypiccolino.gr. He can also receive newsletters only by entering his email address in the relevant field on the Home Page and by accepting the terms of use and personal data protection.
www.mypiccolino.gr can send newsletters to interested visitors/users.
In every newsletter you receive, you have the option to unsubscribe, with a relevant link at the end of the email. To do this, click on the link included in each newsletter.

www.mypiccolino.gr reserves the right to delete any recipient from the newsletter lists without justification.
The www.mypiccolino.gr team is responsible for the smooth operation of the newsletters.

PRIVACY
www.mypiccolino.gr is fully compliant with the current legislation on Personal Data Protection. All visitors/users are required to read this Privacy Statement (hereinafter "Statement") in order to be informed about the information we collect about you through this website, but also how this information is used.

Our purpose is to collect only the personal data voluntarily provided by online visitors/users so that we can provide them with information and/or services or information about our services.
Please review this Statement to learn more about how we collect, store, use, transfer and protect the personal data we receive.

PRODUCT RETURNS

The Piccolino store allows you to return the products you purchased free of charge, within 15 calendar days from the date of purchase, after contacting the store within 5 working days.

A basic condition for the return of the product is that it is in its original condition. Products sent without outer packaging that protects the official product box and the product itself will not be accepted and will be returned to the customer.

Also have the retail sales receipt or purchase invoice.

Changes are always made based on current prices.

In the case of a change, the shipping costs are free for the first change, if you want to replace the product a second time, you will be charged 5 euros for the return & new shipment.

If the item is worth more than your return, you pay the difference by cash on delivery with a fee of 1.30 euros.

You should then call ACS courier for an employee to come and collect the parcel (with all the necessary accompanying documents, as well as the unused products) in their original packaging.

Otherwise you can deliver the package to an ACS courier store with the following recipient details in both cases:

Name: Kontzedakis Charalambos (Piccolino Store)
Address: Plastira Nikolaou 113, Heraklion, 71201
City: Heraklion
Phone: 2810282354

Exterior – Aesthetic Defects
Upon receipt, the customer is obliged to unpack and check the products to confirm the absence of external, aesthetic defects, and in the event that there are any, he is entitled to reject the receipt of the item and return it to the distributor, otherwise to announce the existence of aesthetic defects to a period of ten (10) calendar days from the receipt of the item, while in the event of the expiry of this period, he loses all relevant rights and it is considered that the cosmetic defect was caused after delivery. The COMPANY is obliged in a short time to replace this item with another, without the external defect. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.
This condition does not apply to sales of items from the Piccolino physical store when the item is also delivered to the physical store, in which case the item is opened and checked upon delivery by the customer.

Conditions for cases of change of mind
In the event that you change your mind and wish to return the products you purchased, the products must not have been used, be in the condition they were received, complete and undamaged, their packaging must be the one that normally accompanies them, must not have been altered from weather conditions and to be in excellent condition, together with all the documents that accompanied them (e.g. DAT, Retail Account, etc.) upon delivery. In this case, you bear the transport costs of returning it, as well as the cost of shipping the new product.

Product returns charged by the Piccolino store

1. In all cases in which other than those sold, by type or quantity, are delivered.
2. In the event that during delivery the item has a damaged package, completely or in most of it.
3. In the event that the item is found to have a manufacturing defect.
4. In the case of damaged packaging, the customer has the right not to accept the receipt of the product from the beginning and to request its replacement, after consultation with the Piccolino store.
5. In the case of returns with a company fee, the products must be returned in the condition received by the customer and at the agreed time. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right to replacement based on this condition is lost.
6. In all cases, the return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. VAT, Retail Account, etc.) and its complete packaging (unless it is a defect found later after delivery and the packaging does not exist or also except in the case of a product whose packaging was received by the distributors when the item was delivered).
7. In the case of a return of the products, depending on the case, a repair or replacement will be carried out, otherwise the transaction will be canceled if the customer legally rejects the two previous ones, in which case, provided that the products have been previously received and checked by the Piccolino store, in case of cancellation, the refund to the customer will be made in the same way as the payment was made by the store.
8. In the case of cash payment, if the customer had chosen the "pick up from the store" option, his money will be returned to him from the physical Piccolino store. The return will be made no later than within fourteen (14) working days of both the product and the price.
9. In the event that the products are returned damaged or incomplete, the Piccolino store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to complete or partial compensation of this claim against the customer.
   This condition applies proportionally to sales of items from the physical store, except for paragraph 6 which applies to sales from the online store.